Refund and Returns – Glotis.xyz
At Glotis.xyz, your satisfaction is our top priority. We strive to offer high-quality handmade crafts and woodworking products. If you are not entirely satisfied with your purchase, please review our refund and returns policy below.
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be in unused condition, with all original packaging intact.
- Custom-made or personalized items are non-refundable, unless they arrive damaged or defective.
2. Return Process
To initiate a return, please contact us via email at info@glotis.xyz or call us at +1 202 861 0737. Once your return is approved, you will receive instructions on how to ship the item back to us. Please ensure the item is packed securely to avoid damage during transit.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, your refund will be processed within 7-10 business days via the original payment method. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the item was defective or damaged upon arrival.
4. Exchanges
If you wish to exchange an item, please contact us to discuss product availability and the exchange process. Exchanges are available for items of equal or lesser value.
5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.
6. Contact Information
For any questions or concerns regarding returns and refunds, please reach out to us:
Address: 1013 Broad St, Newark, NJ 07102, United States
Phone: +1 202 861 0737
Email: info@glotis.xyz
We are committed to ensuring your satisfaction with every purchase at Glotis.xyz!