Refund and Returns Policy – Glotis.xyz

1. Introduction

At Glotis.xyz, we are committed to providing high-quality handmade soap-making tools and accessories. If you are not completely satisfied with your purchase, our Refund and Returns Policy ensures a seamless return and refund process.

2. Eligibility for Returns

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, in their original packaging, and in resalable condition.

  • Products that are damaged due to misuse or improper handling may not be eligible for returns.

  • A valid proof of purchase is required for all return requests.

3. Return Process

  • Contact our customer support team at [email protected] with your order number and reason for return.

  • Our team will review your request and provide return shipping instructions.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Ship the item back to our designated return address.

4. Refund Policy

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

  • Refunds will be issued to the original payment method used during purchase.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

  • We only offer replacements for items that arrive defective or damaged.

  • If you need an exchange for the same item, contact us at [email protected].

6. Non-Returnable Items

  • Gift cards and promotional items are not eligible for returns or refunds.

  • Custom or personalized orders cannot be returned unless they arrive defective or damaged.

7. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

  • Address: 5193 N Lake Blvd, Carnelian Bay, CA 96140, USA

  • Phone: (530) 993-4799

  • Email: [email protected]

  • Support hours: Monday – Friday, 9 AM – 5 PM (PST)

8. Policy Updates

We reserve the right to update our Refund and Returns Policy at any time. Any changes will be posted on this page.

Thank you for choosing Glotis.xyz – your trusted provider of handmade soap-making tools and accessories!